Harmony is an AI-native ITSM platform for IT teams. Instead of bolting a chatbot onto an old ticketing tool, it puts AI agents at the center of the helpdesk. Employees can ask for help in Slack or Teams, and more than 100 production-ready agents handle things like password resets, app access, onboarding, and device issues from start to finish. They only escalate to a human when they really need to. Ticketing, asset inventory, SaaS management, and workflows all live in one workspace, so agents have the context they need to act. Teams often see 60% or higher auto-resolution within days.
Launch Team / Built with
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Product Info
Launched October 2, 2026
Awards